Contact center
Increase sales with an omnichannel contact center integrated with CRM. Manage all communications in one window, including telephony, chat, mail, VK, WhatsApp, Telegram and other channels to ensure a flawless customer experience!
Contact center helps to love customers
Answer calls directly in Bitrix24
Telephony
Distribution of calls and messages
Answering machine
Distribution of calls and messages
Answering machine
Open lines
- Connect VKontakte, Avito, Telegram and other digital channels in a few minutes. All messages from the chat will come to Bitrix24. A transaction will be automatically created from the dialogue, and the entire communication history will be saved in CRM.
Post
- In Bitrix24, you can add up to ten mailboxes per employee. The exchange of letters between postal agents is automatic.
- Access rights to mailboxes can be granted only to the necessary employees.
- Letters can be saved in CRM, added to tasks, meetings, discussed in chat or news feed.
CRM forms
Collect contacts, promote in social networks, increase sales with CRM forms.
All communications in one place
All the necessary tools for interaction with customers are available in the contact center: phone, email, chat on the site, VKontakte, WhatsApp and others.
- Free call trackingA tool inside Bitrix24 CRM that can track calls from advertising and evaluate its effectiveness. Distribute phone numbers to different advertising channels and find out where more customers will come from, what advertising brings money.
- Analytical reports on callsIn the call statistics in Bitrix24 telephony, you can get information about the number of calls and employee workload. Generate reports to evaluate the distribution of calls between employees and compare call center indicators for different periods.
- Statistics dialoguesAll the main indicators of communications in Open Lines are clearly presented in one place: which channel is popular with customers, whether customers are satisfied with your work, how quickly your operators respond, at what time the main load falls on operators.
